Accessibility Standards for Customer Service Seminar

Gowlings offers a three (3) hour seminar on the new Accessibility Standards for Customer Service (ASCS), made under the Accessibility for Ontarians with Disabilities Act, S.O. 2005 (the AODA). This seminar includes a legal overview of the contents of the AODA and the ASCS, compliance requirements and practical compliance solutions.

Seminar topics include:

• A review of the purposes and legal duties under the AODA
• Understanding definitions, process and penalties under the AODA
• The complimentary legal duty to accommodate under the Human Rights Code
• The requirements of the ASCS for all employers in Ontario
• The legal requirement under the ASCS for written specific policies, procedures and practices
• Practical advice on how to implement the ASCS
• How to provide customer service to persons with disabilities, including:
  • How to interact and communicate with persons with various types of disability;
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person;
  • How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods or services to a person with a disability; and
  • What to do if a person with a particular type of disability is having difficulty accessing the provider’s good and services.
• Feedback mechanisms and complaint resolution requirements
• Legal enforcement and penalties for non-compliance with the ASCS

LENGTH: Half Day

FEE: $195 per person, plus HST

AUDIENCE:
OHS Managers, HR Managers, Risk Managers, Health & Safety Committee members, and Senior Operations Managers

Click here for 2012 dates.

TIME: 9:00 a.m. to 12:00 p.m.

DISCOUNTS:
Register multiple individuals from the same organization to attend the same course on the same date(s) and save:

• $50 per person when 2 or more register
• $75 per person when 4 or more register

Please note: Group Discounts are not applicable in conjunction with any other promotions

POINTS: Certification maintenance points are rewarded by the following organizations:

• Canadian Registration Board of Occupational Hygienists (CRBOH)
• American Board of Industrial Hygiene (ABIH)
• Registered Insurance Brokers of Ontario (RIBO)
• Human Resources Professionals Association (HRPA)